11th November 2019

Accessibility

We aim for everyone who uses our website to be able to find, read and understand our content.

When we create content we work to achieve and maintain WCAG 2.1 AA standards, we are committed to making our websites and mobile applications accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) Accessibility Regylations 2018 No.952.

Chapters
  1. Compliance
  2. Access digital services
  3. Audit and improving accessibility
  4. Website feedback

Compliance

Compliance status
This website is partially compliant with The Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 No.952, as we are in the process of reviewing and auditing our web presence.

Non-accessible content
We work to achieve and maintain WCAG 2.1 AA standards, but it is not always possible for all our content to be accessible. If we have failed to identify a barrier, please contact us using our website feedback form.

Preparation of this accessibility statement
This statement was prepared in September 2019. The declaration made in this statement regarding compliance with The Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 No.952 is accurate and based on an evaluation of the website's compliance with the Web Content Accessibility Guidelines 2.1 (WCAG) to AA standard.

We aim to ensure that all content we create is compatible with assistive technology such as screen readers, magnifiers and text converters.

Access digital services

View the site your way
You can change the colours, contrast levels, font styles and magnify the page to 200 per cent or more without the text spilling off the screen.

Tools and plugins to help your online experience
Explore some of our recommendations for tools that can make your online experience better.

Using different devices
My Computer My Way (MCMW)provides guidance on how to use assistive technologies on a wide range of devices.

Navigation

Navigating by headings
Use browser plugins or assistive technology such as a screen reader to list the headings and subheadings in the page and go straight to the heading you need.

Navigating by links
Use assistive technology such as a screen reader to get a list of all the links on a page. The link text will give convey the purpose of the link.

Navigating by keyboard
When navigating by keyboard you can see a particular interactive element, such as links and form fields through a highlighted outline.

Skip to content
Use a keyboard to find the skip links and jump directly to the main content on the page.

Listening to content
Use text-to-speech browser plugins or assistive technology to listen to content you select with the mouse or keyboard. With a screen reader, you can listen to the content and navigate through the site pages and menus.

Video and downloads
Many video platforms such as YouTube, provide automated closed captions.

We publish documents that can be downloaded in a range of formats, including Word documents, Powerpoint and PDFs. We want as many people as possible to be able to use those documents. For example, when we produce a document we make sure to:

  • Provide an HTML option where possible
  • Tag headings and other parts of the document properly, so screen readers can understand the page structure
  • Make sure we include alt text alongside non-decorative images, so people who can't see them understand what they're there for
  • Avoid using tables, except when we're presenting data
  • Write in plain English

New documents we publish and documents you need to download or fill in to access one of the services we provide should be fully accessible.

However, we know that some of our older documents (published before 23 September 2018) aren't accessible. For example, some of them:

  • Aren't tagged up properly - for example, they don't contain proper headings

These types of documents are exempt from the regulations, so we don't currently have any plans to make them accessible. But if you need to access information in one of these document types, you can contact us and ask for an alternative format by filling in our feedback form.

Third party content
Our site includes third party content and functionality. This may direct you to a related service, a partner we work with, or supporting documentation. We cannot always guarantee its accessibility.

Links to other websites
We link to other websites that may benefit our users. This may include:

  • News websites
  • Social media platforms
  • Official information sources, such as GOV.UK or nhs.uk

We are not responsible for the accessibility of these or any other websites we do not manage.

Audit and improving accessibility

Auditing
We are working with the University of Sheffield and improving our accessibility based on their lead. We plan to undertake formal accessibility audits of the website on a yearly basis using WCAG 2.1 AA standards which guide our long-term audit and improvement plans.

We are working to achieve and maintain WCAG 2.1 AA standards, but it is not always possible for all our content to be accessible.

What we're doing to improve accessibility
We're creating an accessibility roadmap to show how and when we plan to improve accessibility on this website. We will publish this on this website.