22nd April 2020

Welfare Support

I am experiencing domestic abuse which is exacerbated by the current social distancing, where might I be able to get support?

If you are at risk of serious harm or if you fear your partner and what they might do, you should always call 999.

There are a number of support agencies which are providing an online service, some of which are listed below:

Anyone in the South Yorkshire and Barnsley area can access support from Independent Domestic Abuse Service (IDAS) , who manage the phone line for Sheffield DACT. They also have a useful FAQ page with information specific to the current lockdown.

Telephone: 0808 808 2241

Women and children can access support from Women’s Aid.

Men can access support from Respect Men’s Advice Line:

Telephone: 0808 801 0327

Email: info@mensadviceline.org.uk

LGBT+ people can access specific support from GALOP National LGBT+ Domestic Abuse Helpline:

Telephone: 0800 999 5428

Email: help@galop.org.uk

Black, Asian, Minority Ethnic and Refugee people can access support from Ashiana:

Telephone: 01142 555 740

Email: info@ashianasheffield.org

I have experienced Sexual Violence, where can I get support?

If you feel that you or others are at immediate risk, you should always call the police on 999. The University provides in depth information about what constitutes sexual violence and where to access support. University teams such as SSiD and CWaG are operating remote services. Details of how to access University support services can be found on the University Cornavirus page.

I am worried about my level of drinking and/or drug use, where can I get support?

Sheffield Drugs and Alcohol Co-ordination Team (DACT) are able to provide support.

I am an estranged student/student with a difficult homelife and I am struggling during the lockdown as I was unable to return home.

If you have financial problems as a result of being an estranged student, please contact the Student Advice Centre. The money advisers will be able to advise you about your entitlement to support from Student Finance and the University. You can email Student Advice Centre - advice@sheffield.ac.uk.

I am LGBT+ and am experiencing discrimination or harassment in isolation due to my identity, where can I get support?

If you are at risk of serious harm you should always contact the police on 999. Stonewall has a list of support organisations in your local area, and some top tips from LGBT+ people on how to stay busy whilst in lockdown. Likewise, GALOP provides advice and support on LGBT+ hate crime and are still able to provide a reduced service. You can also report hate crime to the University or Student Advice Centre and can use Report and Support.

I am struggling with my mental health during isolation, where can I get support?

This is an incredibly challenging time for everyone, and it's important to remember that it is okay to feel down or anxious. If you feel you are at immediate risk, you should contact the ambulance service on 999. There are a range of organisations offering support and useful guides for self care during lockdown including Mind and Campaign Against Living Miserably (CALM).

University Student Access to Mental Health Support (SAMHS) are offering telephone and online appointments. You can access support by sending an email to SAMHS@sheffield.ac.uk and should title your email “request for support”. (You do not need to be registered with them).

Nightline are still offering their instant messaging facility during their usual opening hours - 8pm-8am.

Anxiety UK provides a helpline and texting service as well as some useful online resources.

Telephone: 03444 775 774

Text Service: 07537 416 905

Samaritans offers a 24/7 helpline and an email service which aims to respond within 24 hours.

Telephone: 116 123

Email: jo@samaritans.org

CALM offer a helpline and a webchat service.

Telephone: 0800 58 58 58

I am experiencing housing issues due to Covid-19. Where can I get support?

Student Advice Centre (SAC) has housing advisers who can offer support, and have published a list of FAQs on the SU website about housing which include template letters you can use. If you can’t find the answer to your question, please email advice@sheffield.ac.uk to request an appointment with an adviser.

I am struggling financially as a result of Covid- 19, what support is available to me?

Student Advice Centre (SAC) has money advisers who can offer support, and have published a list of FAQs on the SU website about money. If you can’t find the answer to your question, please email advice@sheffield.ac.uk to request an appointment with an adviser.

I am worried about an academic issue as a result of Covid- 19, what support is available to me?

Student Advice Centre (SAC) has academic advisers who can offer support, please email advice@sheffield.ac.uk to request an appointment with an academic adviser.

I am worried about my immigration status as a result of Covid- 19, what support is available to me?

Student Advice Centre (SAC) has immigration advisers who can offer support, and have published a list of FAQs on the SU website about immigration. If you have a query relating to your Tier 4 student visa, contact International Student Support. For non Tier 4 Immigration queries if you can’t find the answer in the FAQs, please email advice@sheffield.ac.uk to request an appointment with an immigration adviser.

UKCISA have a campaign called We Are Together to support international students in this challenging time.