How we look after your information
In order to provide a quality service, we keep a record of all enquiries. This is so that we can check the advice we give and monitor how the service is being used. Our records may also be audited to make sure that we are doing our job properly.
All information is kept securely and confidentially. We will not give out any information about you without your permission. If you don’t want us to keep your information, please tell the adviser.
We will ask for your student number so that we can look at who is using the advice service and the issues that students come to the service with. This information will never be presented in a way that you could be identified and the details of your case will never be seen by the person looking at the information.
If you do not want your personal information to be look at in this way you can request that your case be recorded anonymously.
For more details on how we look after your information, please see our Data Protection Policy on the Union website or at Reception.